南方科技大学
教授（双聘）-统计系 教授 - 商学院 副教授 - 商学院 | 2025 - 现在 2024 - 现在 2021 - 2023 |
新加坡管理大学
助理教授 - 李光前商学院 | 2014 - 2020 |
明尼苏达大学
博士 - 工业与系统工程 | 2014 |
香港科技大学
学士 - 电子工程 | 2008 |
运营系统分析与控制
从实际问题出发的运营设计与优化
数据驱动的中国社会有关运营问题研究
商业运营模式创新与开发
所获荣誉
Research
Third Place, CSAMSE Practice Award Competition 2021
First Place, IIE Pritsker Doctoral Dissertation Award 2015
First Place, INFORMS-ENRE Student Paper Competition 2013
Honorable Mention, POMS-HK Student Paper Competition 2013
三等奖, 浙江省科学技术进步奖 2023
学生优秀论文奖 (指导学生), 中国运筹学会行为运筹与管理分会 2021
政策建议
决策咨询专报 国务院办公厅 录用 2021
政策研究报告 浙江省委书记 批示 2024
决策咨询专报 安徽省淮南市政府录用 2025
双创项目
优胜奖 (赛会最高奖项), 春晖杯 中国留学人员创新创业大赛 2020
一等奖 (指导学生), 中国大学生工业工程与精益管理创新赛 2023 - 2024
广东省铜奖 (指导学生), 互联网+ 中国国际大学生创新创业大赛 2023 - 2024
广东省铜奖 (指导学生), 挑战杯 中国大学生创业计划竞赛 2022
学术服务
期刊编辑
Senior Editor, Production and Operations Management 2025 - Present
Associate Editor, Decision Sciences 2023 - Present
代表论文
Optimal Control of Service Systems with Heterogeneous Servers and Priority Customers.
Management Science. 2025 71(8):6559-6579.
(with David Chen & Ruoran Chen & Xuan Wang).
Please Don't Make Me Wait! Influence of Customers' Waiting Preference and No-Show Behavior on Appointment Systems.
Production and Operations Management. 2023 32(6):1597-1616.
(with Xiaohua Han & Jianghua Zhang & Ruijie Zhang & Yinghao Zhang).
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets.
Manufacturing & Service Operations Management. 2023 25(3):921-938.
(with Shaoxuan Liu & Zizhuo Wang & Feng Zhu).
Appointment Scheduling under a Service Level Constraint.
Manufacturing & Service Operations Management. 2023 25(1):70-87.
(with Saif Benjaafar & David Chen & Zhenzhen Yan).
Offering Free Upgrades Even before Stocks Run out: The Value of Proactive Upgrades.
Manufacturing & Service Operations Management. 2022 24(4):2081-2097.
(with David Chen & Christopher S Tang & Huihui Wang & Yimin Yu).
Divide and Conquer: A Hygienic, Efficient, and Reliable Assembly Line for Housekeeping.
Manufacturing & Service Operations Management. 2022 24(2):938-955.
(with Xiao Alison Chen & Jianghua Zhang).
Impact of Penalty Cost on Customers' Booking Decisions.
Production and Operations Management. 2021 30(6):1603-1614.
(with Daniel Zhuoyu Long & Chi Xie & Jianghua Zhang).
Flexibly Serving a Finite Number of Heterogeneous Jobs in a Tandem System.
Production and Operations Management. 2020 29(6):1431-1447.
(with Yun Fong Lim & Bingnan Lu & Wenjia Zhang).
Managing Production-Inventory Systems with Scarce Resources.
Manufacturing & Service Operations Management. 2017 19(2):216-229.
(with Saif Benjaafar & David Chen).
Service Systems with Finite and Heterogeneous Customer Arrivals.
Manufacturing & Service Operations Management. 2014 16(3):365-380.
(with Saif Benjaafar & Oualid Jouini).
